Type of website: Ecommerce

Effective date: day of 24^th Feb 2023

www.haysolutions.co.uk(the “Site”) is owned and operated by HAYFEVER SOLUTIONS
HAYFEVER SOLUTIONS is the data controller and can be contacted at:
[email protected]

Hayfever Solutions Company, referred to as “we”, “us”, or “our,” is the operator of the website Haysolutions.co.uk (the “Site”). If you have any privacy queries, you can send an email to [email protected], and other contact details are available on our website.

This Privacy Policy applies to all personal information collected by us or our service providers via the Site, mobile versions of the Site, email, phone, or any other offline method, wherever we display this Privacy Policy. We also describe our practices for the use, disclosure, and maintenance of such information in this Privacy Policy.

This Privacy Policy does not modify any other agreement you may have with us. By clicking to accept the terms of this Privacy Policy or using the Site or making a purchase through the Site, you accept and agree to the terms of this Privacy Policy. If you disagree with this Privacy Policy, please stop using the Site.

At Hayfever Solutions Company, we are dedicated to protecting the privacy and security of our website visitors and customers. This Privacy Policy details how we gather, use, and disclose information about you when you use our website, purchase our products or services, or interact with us in any other way. By using our website or purchasing our products or services, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.

Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected;
The rights of Site users; and
The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data
Protection Act 2018.

Consent
By using our Site, users agree that they consent to:

The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by:

Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:

Users have provided their consent to the processing of their data for one or more specific purposes;

Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interest is not overridden by the interests or fundamental rights and freedoms of users. Our legitimate interest(s) are: Video Consultation; and

Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the personal data necessary for us to perform a legal obligation, the consequences are as follows: Will not be able to use our services

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

The information we collect falls into two categories: information you provide to us directly and information we collect automatically when you use our website.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

1. IP address;
2. Location;
3. Hardware and software details;
4. Clicked links;
5. Content viewed; and
6. Facebook details, google browsing history, postcode, Tracking usage.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

First and last name;

Age;

Date of birth;

Sex;

Email address;

Phone number;

Address;

Payment information; and

Speciality, Pre-consultation questionnaire.

This data may be collected using the following methods:

GTM tags, google analytic code, facebook pixel, external pabau integration, heatmap.

Directly provided information includes  the above like your name, email address, phone number, shipping and billing address, payment information, and any other information you choose to provide to us when you create an account, purchase our products and services, or contact us for support.

We also collect information automatically through various technologies as above, including cookies, when you use our website. This may include your IP address, device type, browser type, and pages you visit on our website. This information helps us manage, improve, and customize the features and functionality of the site, and may be used to identify you as personal information.

We collect personal information, including name, email address, and telephone number, when you use the “contact us” feature. To receive our newsletter, you must provide your email address. When you purchase a test kit, we collect your name, email address, physical address, telephone number, and an account password to create an account. Additionally, when you purchase a test kit, we collect the name, birthdate, and health symptoms of the person whose samples are submitted for testing. If the test is not for the individual requesting the test, the person requesting the test must be 18 or older and the parent or legal guardian of the child whose biological sample is submitted. All personal information collected from the individual registering the test kit is available to the third-party labs processing the test and the physicians who review the test results prior to sending them back to the individual who registered the test kit. We treat the test results as personal information of the testing subject.

When you interact with our site, we and our service providers may use various technologies to automatically collect usage data, such as your browser type, unique device number, operating system, click path taken through the site, and your use of features or applications within the site. We use Google Analytics to evaluate site usage and improve performance. The information generated by Google Analytics, including your IP address, is transmitted to and stored by Google in aggregate form. To learn more about how Google Analytics collects and uses data, visit https://www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

If you interact with us over social media platforms, we may collect public information about you from those third-party platforms. If we receive personal information about you from a third party, we will treat it as your personal information under this Privacy Policy.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:

Data analysis and retargeting marketing campaigns.

The information we collect is used primarily to provide you with our products and services, which include self-test allergy kits, immunotherapy treatment, and consultations. In addition, we may use your information to:

• Analyse and enhance our website and services
• Tailor our products and services to better meet your specific needs
• Communicate with you regarding your account, orders, and any other inquiries you may have
• Send you marketing and promotional materials related to our products and services.

To provide you with the products and services you request, we may share your personal information with third parties such as biodiagnostic labs for testing and treatment purposes. Additionally, we may share your information with third-party marketing partners to promote our products and services. We may also disclose your information in response to legal obligations, such as court orders or subpoenas, or to protect our rights and property. In the event of a sale, merger, or other business transition, your information may be transferred to a new entity. We store your personal information within the EU and may transfer it to the US if necessary, in compliance with the EU-US Privacy Shield Framework or similar legislation. If you access our services via a mobile device, your carrier may have access to your information; consult their privacy policy for more information.

Who We Share Personal Data With
Third Parties
We may share user data with the following third parties:

Pabau; 

Biodiagnositics

Market forever

Stripe

We may share the following user data with third parties:

Personal data, links clicked, views, browsing history.

We may share user data with third parties for the following purposes:

Data analysis and targeted advertising.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

1. Third party Tracking and links

If you have not configured your browser settings to make your online activities and publicly available information about your online activities invisible to usage analytics tools, we may collect data about your usage of the Site. We currently do not have the ability to exclude you from this data collection if your browser sends us a “do not track” message. However, we do not authorise third parties to track your use of the Site or your activities before or after using the Site without our consent, although we cannot control all third-party tracking that may occur.

The Site may provide links to third-party websites that are not controlled by us, such as social media platforms or reference materials. Please be aware that we are not responsible for the privacy practices or content of these third-party services, and you agree to use them at your own risk. Please consult their separate privacy policies for information about their privacy practices.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;

If it is required for any legal proceeding;

To prove or protect our legal rights; and

To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored for 8 years.
You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

Stored with Godaddy.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times, and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User

You have the right to access, correct, and delete your personal information. You can update your account information by logging into your account on our website. If you would like us to delete your personal information, please contact us at the email address provided below.

What rights do you have?

1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).

2 You may also have the right to object to use of your personal information in certain circumstances.

3 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).

4 For more information about your rights, visit the ICO’s website: www.ico.org.uk.

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

You can opt-out of the use of your personal data for marketing emails. You can opt-out by email, unsubscribe link, telephone.

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is Website Privacy Policy Page 5 of 7 transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you
stay on our Site, etc;

Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you; and

Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
a. Facebook, google analytics, Heatmap.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the ICO

Notice to Residents of Countries Outside the United kingdom

We are headquartered in the United Kingdom and currently our Site is only intended for individuals located in the U K. If you are located outside of the U K, be advised that any information you provide to us will be transferred to and stored in the UK and that, by submitting information to us, you explicitly authorise its transfer and storage within the EU. We will protect the privacy and security of personal information according to this Privacy Policy regardless of where it is processed or stored.

Contact Information
If you have any questions, concerns or complaints, you can contact our data protection officer, Mr Sumanth Chikthimmah, Director (email [email protected])